This was my first experience, and it was amazing! From the moment I walked in (even as a guy in a salon), they made me feel at home, were hospitable, and made sure to assist me right away (with smiles on their faces). The overall appearance was very clean, organized, and colorful. From the shampoo to the discussion that I actually had with the stylist about what I would like to have done, to the cut/style itself, I was very pleased. I used to get my hair cut every two months or so, but not only will I be reducing that to every three weeks, but I will be returning every time to SoZo HAIR! Love it!