I booked my first appointment with Karen Welch in December 2004 at the recommedation of the salon coordinator. I had the ultimate “hair emergency”; I had gotten a permanent which left my hair extremely overprocessed, dry, and with three times the curl I wanted. Karen Welch did a great job cutting my hair and recommeding a conditioning treatment which really improved my hair’s texture. I have been back twice for cuts, and every time she has done a great job. The cut feels great!